DISCOUNTS
CITY CABINETS offers the same SALE prices to every customer that submits an order
regardless of trade affiliation. We do not offer any further discounts
other than the sale prices listed on our website. See below for current
specials:
Discounts are available on a per order basis (i.e. multiple orders cannot be combined to quality for discounts)
Orders over $4,000 receive FREE SHIPPING *contiguous USA only
Orders over $10.000 receive 5% off the total order cost (FREE SHIPPING included)
Orders over $20,000 receive 7.5% off the total order cost (FREE SHIPPING included)
Orders over $30,000 receive 10% off the total order cost (FREE SHIPPING included)
SHIPPING
Large Orders
Large
freight orders over $2000 typically ship complete, in single, or
multiple pallets. *We may ship the long millwork pieces (crown molding,
base molding, toe skins, etc) via FedEx ground separately from the bulk
of the order as they may be too long to fit into the freight pallet.
Stragglers parts may be held back from shipping in rare instances when
parts do not pass quality control. These parts will ship via Fedex
Ground when they are completed and have passed our quality control
standards.Pallets will be encased in a wood crate for protection during
delivery. The freight carrier will be instructed to call and schedule an
appointment for dropping off the order at a convenient time for the
customer. When large freight orders are delivered to residential
addresses, a lift gate service may be required in order to unload the
pallet from the delivery truck. The freight and lift gate charges are
included in the shipping charge quoted by the website at checkout. The
shipment will be taken off the truck and left on a driveway within 10 ft
of the liftgate. Once the shipment is delivered, it is the
responsibility of the customer to protect the cabinets from weather and
exposure that may damage the contents (heat, cold, water, blunt force,
etc).
Most orders over $1500 will be shipped via freight on
single or multiple pallets. Pallets will be encased in a crate for
protection during delivery. The freight carrier will be instructed to
call and schedule an appointment for dropping off the order at a
convenient time for the customer. When large freight orders are
delivered to residential addresses, a lift gate service may be required
in order to unload the pallet from the delivery truck. The freight and
lift gate charges are included in the shipping charge quoted by the
website at checkout. The shipment will be taken off the truck and left
on a driveway within 10 ft of the liftgate. Once the shipment is
delivered, it is the responsibility of the customer to protect the
cabinets from weather and exposure that may damage the contents (heat,
cold, water, blunt force, etc).
Disclaimer:
*Empty pallets and packaging materials such as plywood, cardboard,
and foam are to be discarded by the customer at the customer's expense.
*In some cases additional charges may apply due to an inaccessible
delivery address, island/rural deliveries (where there is no road to the
delivery address), rural, multi-level apartment/condo buildings,
deliveries to the city of New York, and various other obstacles. The
customer will be responsible for coordinating and paying for additional
services required to deliver the order.
   
Damage to Freight
In the event
of a damaged pallet, DO NOT REFUSE THE FREIGHT. This may cause
unexpected delays in the completion of your project. All damage is
covered under warranty. Any parts that are damaged and therefore cannot
be used toward the project will be replaced in a timely manner by CITY CABINETS. Please email customer service to start a claim.
*In some
cases additional charges may apply due to an inaccessible delivery
address, rural deliveries, multi-level apartment/condo buildings, and
various other obstacles. The customer will be responsible for
coordinating and paying for additional services required to deliver
their order.
Small Orders
Smaller orders under
$1500 typically ship via FedEx Ground. These orders ship as soon as each
component is completed. This means you may receive up to four
shipments; cabinet cases along with the the hardware in one shipment,
millwork in another shipment, drawer boxes in the next, and cabinet
doors in another. We record which portion of the order ships in the
order notes. Your order notes can be viewed by logging into your
account.
Hawaii:
Shipping City Cabinets to Hawaii is available! City will ship
projects directly to the dock on most of the Hawaiian islands. The
pallet/pallets will be delivered to the dock and placed in WILL CALL.
The customer is responsible for picking up the order from the dock and
delivering to the final destination. Shipping rates for Hawaii are
listed below:
Freight shipping charge to Hawaiian Islands is a flat rate based on your order total as shown here:
Order Cost
| Shipping Cost | | $5k-$10k | $1,000 | | $10k-$20k | $2,000 | | $20k-$40k | $3,000 | | $40k-$60k | $4,500 | | $60k+ | $6,000 |
WARNING TO HAWAII CUSTOMERS.
Replacement parts, damaged parts, missing hardware, including parts that
have to be remade due to errors made by Barker will be shipped to the
original shipping address in the continental USA or the dock in HAWAII
(the original dock where you picked up your freight order). Shipping of
the replacement parts from the dock to your project address in HAWAII is
the sole financial responsibility of the customer, even if City Cabinets is at
fault. Please consider this before placing your order, as remakes do
happen from time to time with custom products.
Alaska:
Shipping Barker to Alaska is available! We ship directly to the dock in
Anchorage and will place the order in WILL CALL. When the shipment
arrives in Alaska, the freight company will call the customer to let
them know the order is ready to be picked up. The customer is
responsible for coordinating the delivery from the dock to the project
address.
Order Cost
| Shipping Cost | | $5k-$10k | $1,000 | | $10k-$20k | $2,000 | | $20k-$40k | $3,000 | | $40k-$60k | $4,500 | | $60k+ | $6,000 |
WARNING TO ALASKA CUSTOMERS.
Replacement parts, damaged parts, missing hardware, including parts that
have to be remade due to errors made by City will be shipped to the
original shipping address in the USA (freight forwarder) or the dock in
Alaska (the original dock where you picked up your freight order).
Shipping of the replacement parts from dock to your project address in
Alaska is the sole financial responsibility of the customer, even if City Cabinets is at fault. Please consider this before placing your order, as
remakes do happen from time to time with custom products.
For Alaska shipments, please indicate that
the order will be shipped outside the USA (i.e. "This order will be
shipped to Anchorage ALASKA, please ship as a
single shipment") in the order notes at checkout. Please note that we
may wish to hold the order for additional time to ensure the order ships
without any stragglers (i.e. small parts/pieces may need to be
repaired/remade while in production, we would typically ship those via
ground service to ensure timely delivery of the bulk of your order).
Canada:
Shipping directly into
Canada is not available. Another option is to ship the order to a
freight forwarding company on the border. Since the Freight Forwarder is
most likely in the USA, this would qualify for free shipping (on larger
orders). Next, the customer can coordinate with the freight forwarder
to have the shipment moved through customs and delivered to the final
destination inside Canada.
WARNING TO CANADIAN CUSTOMERS. Replacement
parts, damaged parts, missing hardware, including parts that have to be
remade due to errors made by City will be shipped to the original
shipping address in the USA (typically to the freight forwarding company
on the USA side of the border). Shipping of the replacement parts from
the border to your project address in Canada is the sole financial
responsibility of the customer, even if City is at fault. Please
consider this before placing your order, as remakes do happen from time
to time with custom products.
For shipments to Canada, please indicate that the order will be shipped
to Canada (i.e. "This order will eventually be forwarded to Canada, please ship as a
single shipment") in the order notes at checkout. Please note that we
may wish to hold the order for additional time to ensure the order ships
without any stragglers (i.e. small parts/pieces may need to be
repaired/remade while in production, we would typically ship those via
ground service to ensure timely delivery of the bulk of your order).
Shipping as a single/complete order will mitigate additional freight
forwarder charges, but is not guaranteed to happen as a single unit.
International:
Shipping
directly outside the USA is not available.
Another option is to ship the order to a freight forwarding company at a
USA port of your choosing. Since the Freight Forwarder is in the USA,
this
would qualify for free shipping (on larger orders). Next, the customer
can coordinate with the freight forwarder to have the shipment moved
through customs and delivered to the final destination outside the USA.
WARNING
TO INTERNATIONAL CUSTOMERS. Replacement parts, damaged parts, missing
hardware, including parts that have to be remade due to errors made by
City will be shipped to the original shipping address in the USA
(typically to the freight forwarding company within the USA). Forwarding
of the replacement parts from the freight forwarder to your
project address outside the USA is the sole financial responsibility of
the
customer, even if Barker is at fault. Please consider this before
placing your order, as remakes do happen from time to time with custom
products.
For international shipments, please indicate that
the order will be shipped outside the USA (i.e. "This order will be
shipped/forwarded OUTSIDE THE USA, please ship as a
single shipment") in the order notes at checkout. Please note that we
may wish to hold the order for additional time to ensure the order ships
without any stragglers (i.e. small parts/pieces may need to be
repaired/remade while in production, we would typically ship those via
ground service to ensure timely delivery of the bulk of your order).
Shipping as a single/complete order will mitigate additional freight
forwarder charges, but is not guaranteed to happen as a single unit.
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